Northern Electricity Distribution Company Customer
Services Call Center

• 10 agents and 1 supervisor.
• One E1 (SS7 & R2) connected with all the Telecom Egypt
• The system designed to be expandable to 50 seats.
• The solution is based on Ericsson solution.
• The solution contains state of the art call recording system

Southern Electricity Distribution Company Customer
Services Call Cente

• 10 agents and 1 supervisor.
• One E1 (SS7 & R2) connected with all the Telecom Egypt
• The system designed to be expandable to 50 seats.
• The solution is based on Ericsson solution.
• The solution contains state of the art call recording system.

Voice Portal of Al-Rehab City, Cairo

The system works as followws:

• For more security, each administrator inserts his username and password then system will open his concerned part only.

•Each administrator can make all processes to each Request and follow it. Administrator can Search for Specific Client and get all his previous requests and all his information.

•Follow and make all the needed processing to all complains and emergencies which are received to system.

•Make all processing (add, delete and update) to all messages which are used by voice system and all messages which appear to all administrators of the system.

•Search for clients in black list by phone number and get all details about clients.

•Make all processing to all unanswered calls.

•Monitor all system by make statistics to all system.

•In case of emergency is sent to system, Alert is sent to all administrators of the system .This alert contains all information of the sender.

•Reports